Refund Policy
Last updated:
1. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
2. Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., by email or letter).
3. Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.
We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
4. Return Conditions
To be eligible for a refund, products must be returned:
- Within 14 days of delivery
- In their original, unopened packaging
- In the same condition as received
- With proof of purchase
5. Return Process
5.1 Initiating a Return
To initiate a return, please contact us:
- Email: online@wlaxyronthron.world
- Phone: +31206645771
Please provide your order number and reason for return.
5.2 Return Shipping
You are responsible for the cost of returning the goods unless the products were defective or we delivered the wrong items. We will provide you with return shipping instructions.
5.3 Return Address
Return products to:
Wlaxyronthron
Van Woustraat 69-hs
1074 AD Amsterdam, Netherlands
6. Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days to your original method of payment.
7. Non-Refundable Items
The following items are not eligible for return:
- Products that have been opened or used
- Products damaged due to misuse or negligence
- Products returned after the 14-day withdrawal period
- Products without proof of purchase
8. Defective or Incorrect Products
If you receive a defective product or an incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
9. Late or Missing Refunds
If you have not received your refund within the specified timeframe, please check your payment account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.
10. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.
11. Consumer Rights
This refund policy does not affect your statutory rights as a consumer under applicable law, including:
- Your right to receive products that conform to the contract
- Your right to claim damages for defective products
- Your right to withdraw from distance contracts
12. Contact Us
For questions about returns or refunds, please contact us:
Email: online@wlaxyronthron.world
Phone: +31206645771
Address: Van Woustraat 69-hs, 1074 AD Amsterdam, Netherlands
13. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.